{"id":4909,"date":"2021-10-25T15:26:31","date_gmt":"2021-10-25T15:26:31","guid":{"rendered":"https:\/\/sovanta-uat.triggerco.de\/customer-service\/"},"modified":"2022-02-09T16:55:45","modified_gmt":"2022-02-09T16:55:45","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/sovanta-uat.trigger-code.com\/en\/simplify-sales\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\n\n    <div id=\"keyvisualblock_61892272aa2fa\" class=\"block__keyvisual -detect-in-viewport block__keyvisual--default block__keyvisual__glass--dark block__keyvisual--headline-style-default block__keyvisual--headline-size-small\" data-controller=\"keyvisual\" data-keyvisual-has-video-value=\"false\" data-keyvisual-video-value='{}' data-action=\"mousemove-&gt;keyvisual#onMouseMove\">\n\n                \n        <div class=\"keyvisual__wrapper\">\n            <div class=\" keyvisual__container  container-lg \">\n                                                    <div class=\"keyvisual__background\">\n          <img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"788\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-Service_v01_web_16-9-1400x788.jpg\" class=\"attachment-container_16_9 size-container_16_9\" alt=\"Customer Service\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-Service_v01_web_16-9-1400x788.jpg 1400w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-Service_v01_web_16-9-300x169.jpg 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-Service_v01_web_16-9-1024x576.jpg 1024w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-Service_v01_web_16-9-768x432.jpg 768w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-Service_v01_web_16-9-1536x865.jpg 1536w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-Service_v01_web_16-9-738x416.jpg 738w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-Service_v01_web_16-9-177x100.jpg 177w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-Service_v01_web_16-9.jpg 1867w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/>      <\/div>                                    \n                                \n                                <div class=\"keyvisual__row row\" data-keyvisual-target=\"info\" >\n                    <div class=\" keyvisual__col\">\n                        <div class=\"keyvisual__content__wrapper\">\n                            <div class=\"keyvisual__content inner-blocks\">\n                                                                                                    <h1 class=\"keyvisual__content__headline\">\n                                                                                <em>\n                                            Intelligent and intuitive solutions for customer service                                        <\/em>\n                                    <\/h1>\n                                                                                                                                    <div class=\"keyvisual__content__teaser\">\n                                        <p>Support your customer service team by providing suitable solutions: automation with artificial intelligence, fast responses thanks to chatbots, or self-services in a customer portal.<\/p>\n                                    <\/div>\n                                                                                                                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <\/div>\n\n        <\/div>\n\n                \n                <button class=\"keyvisual__video__fullscreen\" data-action=\"keyvisual#onFullscreen\">\n                        <span class=\"icon icon--svg\">\n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M17.5 18h-16c-0.827 0-1.5-0.673-1.5-1.5v-12c0-0.827 0.673-1.5 1.5-1.5h16c0.827 0 1.5 0.673 1.5 1.5v12c0 0.827-0.673 1.5-1.5 1.5zM1.5 4c-0.276 0-0.5 0.224-0.5 0.5v12c0 0.276 0.224 0.5 0.5 0.5h16c0.276 0 0.5-0.224 0.5-0.5v-12c0-0.276-0.224-0.5-0.5-0.5h-16z\" fill=\"currentColor\"><\/path>\n<path d=\"M16.5 5h-3c-0.276 0-0.5 0.224-0.5 0.5s0.224 0.5 0.5 0.5h1.793l-2.146 2.146c-0.195 0.195-0.195 0.512 0 0.707 0.098 0.098 0.226 0.146 0.354 0.146s0.256-0.049 0.354-0.146l2.146-2.146v1.793c0 0.276 0.224 0.5 0.5 0.5s0.5-0.224 0.5-0.5v-3c0-0.276-0.224-0.5-0.5-0.5z\" fill=\"currentColor\"><\/path>\n<path d=\"M5.5 15h-1.793l2.146-2.146c0.195-0.195 0.195-0.512 0-0.707s-0.512-0.195-0.707 0l-2.146 2.146v-1.793c0-0.276-0.224-0.5-0.5-0.5s-0.5 0.224-0.5 0.5v3c0 0.276 0.224 0.5 0.5 0.5h3c0.276 0 0.5-0.224 0.5-0.5s-0.224-0.5-0.5-0.5z\" fill=\"currentColor\"><\/path>\n<\/svg>\n<\/span>        <\/button>\n\n    <\/div>\n\n\n\n<div id=\"spacerblock_61b0ae0f66845\" class=\"block__spacer -detect-in-viewport block__spacer--large\"><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"help-your-customer-service-team-cope-with-the-influx-of-inquiries\">Help your customer service team cope with the influx of inquiries<\/h2>\n\n\n\n<p>The customer service department has long had to contend with a wide range of challenges, such as multiple and different inbound channels for orders, queries, and so on, as well as high expectations when it comes to handling inquiries that can be quite complex. The advance of digitization, which has been exacerbated by the Corona pandemic, has led to a further escalation in the level of customer expectations. Customers in the B2C sector have grown accustomed to receiving prompt and personalized support. By offering intelligent self-services, chatbots, and customer portals, we help you apply the requirements from the B2C world to your customer service.<\/p>\n\n\n\n<div id=\"spacerblock_61b0ad3966844\" class=\"block__spacer -detect-in-viewport block__spacer--large\"><\/div>\n\n\n<h2 class=\"has-text-align-center wp-block-heading\" id=\"put-your-trust-in-intuitive-intelligent-solutions-for-your-customer-service-team\">Put your trust in intuitive &amp; intelligent solutions for your customer service team<\/h2>\n\n\n<div class=\"wp-bootstrap-blocks-row row\">\n\t\n\n<div class=\"col-12 col-md-4\">\n\t\t\t\n\n<div id=\"image-card-with-buttonblock_61cd8eec8b8b4\" class=\"block__image-card-with-button -detect-in-viewport has-background has-seashell-background-color image-card\">\n      \n  \n\n<div id=\"iconblock_618946fd2ce83\" class=\"block__icon -detect-in-viewport block__icon--center\">\n  <span class=\"icon icon--svg\">\n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M9.5 19c-0.084 0-0.167-0.021-0.243-0.063-0.094-0.052-2.326-1.301-4.592-3.347-1.341-1.21-2.411-2.448-3.183-3.68-0.984-1.571-1.482-3.139-1.482-4.66 0-2.895 2.355-5.25 5.25-5.25 0.98 0 2.021 0.367 2.931 1.034 0.532 0.39 0.985 0.86 1.319 1.359 0.334-0.499 0.787-0.969 1.319-1.359 0.91-0.667 1.951-1.034 2.931-1.034 2.895 0 5.25 2.355 5.25 5.25 0 1.521-0.499 3.089-1.482 4.66-0.771 1.232-1.842 2.47-3.182 3.68-2.266 2.046-4.498 3.295-4.592 3.347-0.076 0.042-0.159 0.063-0.243 0.063zM5.25 3c-2.343 0-4.25 1.907-4.25 4.25 0 3.040 2.35 5.802 4.321 7.585 1.76 1.592 3.544 2.708 4.179 3.087 0.635-0.379 2.419-1.495 4.179-3.087 1.971-1.782 4.321-4.545 4.321-7.585 0-2.343-1.907-4.25-4.25-4.25-1.703 0-3.357 1.401-3.776 2.658-0.068 0.204-0.259 0.342-0.474 0.342s-0.406-0.138-0.474-0.342c-0.419-1.257-2.073-2.658-3.776-2.658z\" fill=\"currentColor\"><\/path>\n<\/svg>\n<\/span><\/div>\n\n\n<p class=\"has-text-align-center\"><strong>High customer loyalty<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Turn your customers into fans by handling queries quickly and expertly and always providing the right answers.<\/p>\n\n\n\n  <\/div>\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-4\">\n\t\t\t\n\n<div id=\"image-card-with-buttonblock_61cd8f1a8b8ba\" class=\"block__image-card-with-button -detect-in-viewport has-background has-seashell-background-color image-card\">\n      \n  \n\n<div id=\"iconblock_618949d333e6f\" class=\"block__icon -detect-in-viewport block__icon--center\">\n  <span class=\"icon icon--svg\">\n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M15.129 7.25c-0.138-0.239-0.444-0.321-0.683-0.183l-4.92 2.841-3.835-2.685c-0.226-0.158-0.538-0.103-0.696 0.123s-0.103 0.538 0.123 0.696l4.096 2.868c0.001 0.001 0.002 0.001 0.003 0.002 0.008 0.006 0.017 0.011 0.025 0.016 0.003 0.002 0.005 0.003 0.008 0.005 0.008 0.005 0.017 0.009 0.025 0.014 0.003 0.001 0.005 0.003 0.008 0.004 0.010 0.005 0.020 0.009 0.030 0.013 0.007 0.003 0.013 0.005 0.020 0.007 0.004 0.001 0.008 0.003 0.012 0.004 0.007 0.002 0.014 0.004 0.022 0.006 0.004 0.001 0.008 0.002 0.011 0.003 0.007 0.002 0.014 0.003 0.022 0.005 0.004 0.001 0.008 0.002 0.012 0.002 0.007 0.001 0.014 0.002 0.021 0.003 0.005 0.001 0.010 0.001 0.015 0.002 0.006 0.001 0.012 0.001 0.018 0.002 0.009 0.001 0.018 0.001 0.027 0.001 0.002 0 0.004 0 0.006 0 0 0 0-0 0-0s0 0 0.001 0c0.019 0 0.037-0.001 0.056-0.003 0.001-0 0.002-0 0.003-0 0.018-0.002 0.036-0.005 0.054-0.010 0.002-0 0.003-0.001 0.005-0.001 0.017-0.004 0.034-0.009 0.051-0.015 0.003-0.001 0.005-0.002 0.008-0.003 0.016-0.006 0.031-0.013 0.047-0.020 0.003-0.002 0.006-0.003 0.010-0.005 0.006-0.003 0.011-0.006 0.017-0.009l5.196-3c0.239-0.138 0.321-0.444 0.183-0.683z\" fill=\"currentColor\"><\/path>\n<path d=\"M16.32 17.113c1.729-1.782 2.68-4.124 2.68-6.613 0-2.37-0.862-4.608-2.438-6.355l0.688-0.688 0.646 0.646c0.098 0.098 0.226 0.146 0.354 0.146s0.256-0.049 0.354-0.146c0.195-0.195 0.195-0.512 0-0.707l-2-2c-0.195-0.195-0.512-0.195-0.707 0s-0.195 0.512 0 0.707l0.646 0.646-0.688 0.688c-1.747-1.576-3.985-2.438-6.355-2.438s-4.608 0.862-6.355 2.438l-0.688-0.688 0.646-0.646c0.195-0.195 0.195-0.512 0-0.707s-0.512-0.195-0.707 0l-2 2c-0.195 0.195-0.195 0.512 0 0.707 0.098 0.098 0.226 0.146 0.354 0.146s0.256-0.049 0.354-0.146l0.646-0.646 0.688 0.688c-1.576 1.747-2.438 3.985-2.438 6.355 0 2.489 0.951 4.831 2.68 6.613l-2.034 2.034c-0.195 0.195-0.195 0.512 0 0.707 0.098 0.098 0.226 0.146 0.354 0.146s0.256-0.049 0.354-0.146l2.060-2.060c1.705 1.428 3.836 2.206 6.087 2.206s4.382-0.778 6.087-2.206l2.059 2.059c0.098 0.098 0.226 0.146 0.354 0.146s0.256-0.049 0.354-0.146c0.195-0.195 0.195-0.512 0-0.707l-2.034-2.034zM10 18.985v-0.485c0-0.276-0.224-0.5-0.5-0.5s-0.5 0.224-0.5 0.5v0.485c-4.29-0.25-7.735-3.695-7.985-7.985h0.485c0.276 0 0.5-0.224 0.5-0.5s-0.224-0.5-0.5-0.5h-0.485c0.25-4.29 3.695-7.735 7.985-7.985v0.485c0 0.276 0.224 0.5 0.5 0.5s0.5-0.224 0.5-0.5v-0.485c4.29 0.25 7.735 3.695 7.985 7.985h-0.485c-0.276 0-0.5 0.224-0.5 0.5s0.224 0.5 0.5 0.5h0.485c-0.25 4.29-3.695 7.735-7.985 7.985z\" fill=\"currentColor\"><\/path>\n<\/svg>\n<\/span><\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Save time<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Support your team in just the right place and free up resources to deal with the more challenging queries.<\/p>\n\n\n\n  <\/div>\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-4\">\n\t\t\t\n\n<div id=\"image-card-with-buttonblock_61cd8f3f8b8bb\" class=\"block__image-card-with-button -detect-in-viewport has-background has-seashell-background-color image-card\">\n      \n  \n\n<div id=\"iconblock_618949e133e70\" class=\"block__icon -detect-in-viewport block__icon--center\">\n  <span class=\"icon icon--svg\">\n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M19.501 18c-0-0-0-0-0.001 0-1.341 0-2.734-0.856-3.247-1.206-0.563 0.136-1.151 0.206-1.753 0.206-1.437 0-2.795-0.396-3.822-1.116-1.082-0.757-1.678-1.782-1.678-2.884s0.596-2.127 1.678-2.884c1.028-0.719 2.385-1.116 3.822-1.116s2.795 0.396 3.822 1.116c1.082 0.757 1.678 1.782 1.678 2.884 0 0.964-0.461 1.877-1.306 2.597 0.082 0.231 0.339 0.727 1.145 1.535 0.099 0.091 0.161 0.222 0.161 0.368 0 0.276-0.224 0.5-0.5 0.5zM16.353 15.752c0.108 0 0.214 0.035 0.302 0.101 0.010 0.007 0.675 0.504 1.503 0.842-0.544-0.795-0.53-1.248-0.481-1.438 0.029-0.109 0.093-0.205 0.183-0.273 0.735-0.552 1.139-1.256 1.139-1.984 0-0.767-0.444-1.5-1.251-2.065-0.861-0.603-2.015-0.935-3.249-0.935s-2.388 0.332-3.249 0.935c-0.807 0.565-1.251 1.298-1.251 2.065s0.444 1.5 1.251 2.065c0.861 0.603 2.015 0.935 3.249 0.935 0.595 0 1.173-0.077 1.718-0.23 0.044-0.012 0.090-0.018 0.135-0.018z\" fill=\"currentColor\"><\/path>\n<path d=\"M0.5 19c-0.225 0-0.422-0.15-0.482-0.367s0.032-0.447 0.225-0.562c1.691-1.014 2.392-2.489 2.641-3.179-1.838-1.407-2.884-3.354-2.884-5.392 0-1.029 0.258-2.026 0.768-2.964 0.486-0.894 1.18-1.695 2.061-2.381 1.787-1.39 4.156-2.156 6.671-2.156 2.278 0 4.481 0.644 6.202 1.814 1.735 1.179 2.871 2.811 3.199 4.595 0.050 0.272-0.13 0.532-0.401 0.582s-0.532-0.13-0.582-0.401c-0.279-1.519-1.266-2.921-2.778-3.949-1.557-1.058-3.56-1.641-5.64-1.641-4.687 0-8.5 2.916-8.5 6.5 0 1.815 1.005 3.562 2.756 4.792 0.172 0.121 0.25 0.336 0.196 0.539-0.117 0.436-0.515 1.633-1.58 2.788 1.302-0.456 2.704-1.247 3.739-1.959 0.123-0.085 0.277-0.11 0.421-0.069 0.948 0.271 1.947 0.409 2.968 0.409 0.276 0 0.5 0.224 0.5 0.5s-0.224 0.5-0.5 0.5c-1.033 0-2.047-0.129-3.016-0.385-0.429 0.286-1.231 0.793-2.189 1.27-1.488 0.74-2.764 1.115-3.794 1.115z\" fill=\"currentColor\"><\/path>\n<\/svg>\n<\/span><\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Stay on trend<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Don&#8217;t be left behind by the shift towards the use of artificial intelligence and conversational UIs \u2013 talk to our experts about it now.<\/p>\n\n\n\n  <\/div>\n\t<\/div>\n\n<\/div>\n\n\n\n<div id=\"spacerblock_61d43b347e522\" class=\"block__spacer -detect-in-viewport block__spacer--large\"><\/div>\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"has-text-align-center wp-block-heading\" id=\"we-help-companies-work-more-effectively-with-sap-software\">We help companies work more effectively with SAP software<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Here are some of our solutions already in use.<\/p>\n<\/div><\/div>\n\n\n\n\n  <div id=\"company-carouselblock_61894a9033e71\" class=\"block__company-carousel -detect-in-viewport\">\n\n    <div class=\"company-carousel__wrapper swiper slider\" data-slides-per-view=\"6\" data-autoplay-enable=\"1\" data-autoplay-delay=\"2000\">\n\n      <div class=\"swiper-wrapper\">\n                                          <div class=\"company-carousel__company swiper-slide\" title=\"SEW\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"354\" height=\"248\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_SEW-Eurodrive-354x248.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_SEW-Eurodrive-354x248.png 354w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_SEW-Eurodrive-300x211.png 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_SEW-Eurodrive.png 591w\" sizes=\"(max-width: 354px) 100vw, 354px\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"Rational\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"354\" height=\"248\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/Customer_Logo_Rational-1-354x248.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/Customer_Logo_Rational-1-354x248.png 354w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/Customer_Logo_Rational-1-300x211.png 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/Customer_Logo_Rational-1.png 592w\" sizes=\"(max-width: 354px) 100vw, 354px\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"EWE\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"354\" height=\"248\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_ewe-354x248.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_ewe-354x248.png 354w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_ewe-300x211.png 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_ewe.png 592w\" sizes=\"(max-width: 354px) 100vw, 354px\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"Sick\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"354\" height=\"248\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/SICK-354x248.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/SICK-354x248.png 354w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/SICK-300x210.png 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/SICK.png 592w\" sizes=\"(max-width: 354px) 100vw, 354px\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"Sanofi\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"354\" height=\"248\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_sanofi-354x248.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_sanofi-354x248.png 354w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_sanofi-300x210.png 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_sanofi.png 592w\" sizes=\"(max-width: 354px) 100vw, 354px\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"tesa\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"354\" height=\"248\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_tesa-354x248.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_tesa-354x248.png 354w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_tesa-300x211.png 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_tesa.png 591w\" sizes=\"(max-width: 354px) 100vw, 354px\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"E+H\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"354\" height=\"248\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_endress_hauser-354x248.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_endress_hauser-354x248.png 354w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_endress_hauser-300x211.png 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_endress_hauser.png 592w\" sizes=\"(max-width: 354px) 100vw, 354px\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"Roche\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"177\" height=\"123\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/kunden_logos_web_grey_roche-1-177x123.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/kunden_logos_web_grey_roche-1-177x123.png 177w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/kunden_logos_web_grey_roche-1.png 179w\" sizes=\"(max-width: 177px) 100vw, 177px\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"Lidl\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"178\" height=\"124\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/kunden_logos_web_grey_lidl-1.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"MVV\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"178\" height=\"124\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/kunden_logos_web_grey_mvv-1.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"BASF\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"178\" height=\"124\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/kunden_logos_web_grey_basf-1.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"Bosch\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"178\" height=\"124\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/kunden_logos_web_grey_Bosch-1.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"Adidas\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"178\" height=\"124\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/kunden_logos_web_grey_adidas-1.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" \/>            <\/div>\n                                <\/div>\n\n    <\/div>\n\n    <div class=\"swiper-controls-wrapper\">\n      <div class=\"swiper-button-prev\"><\/div>\n      <div class=\"swiper-pagination\"><\/div>\n      <div class=\"swiper-button-next\"><\/div>\n    <\/div>\n\n  <\/div>\n\n\n\n\n  <div id=\"horizontal-teaserblock_61cc914b51dcd\" class=\"block__horizontal-teaser -detect-in-viewport  -aspect-ratio--teaser_16_9\">\n    <div class=\"horizontal-teaser__wrapper\">\n      <div class=\"horizontal-teaser\">\n        <div class=\"horizontal-teaser__content__wrapper has--background-color \">\n                    <div class=\"horizontal-teaser__content\">\n            <h3 class=\"h1\">Automation in customer service for Atlas Copco<\/h3>\n                        <p>&#8220;Thanks to automation with tooka.ai by sovanta, more employees can turn to difficult service cases instead of mindlessly filing service tickets. In addition, tooka.ai is more accurate and less error-prone.&#8221; (Jessica Felkel, Manager Service bei AtlasCopco)<\/p>\n                                      <div class=\"horizontal-teaser__link\">\n                <a class=\"btn btn--primary\" href=\"https:\/\/www.gotostage.com\/channel\/338c98b1bd1445a7add713e587da9d95\/recording\/9c963315af564410923226bd514e3f02\/watch?source=CHANNEL\" >Learn more<\/a>\n              <\/div>\n                      <\/div>\n        <\/div>\n                <div class=\"horizontal-teaser__img__wrapper\">\n          <img loading=\"lazy\" decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9-738x416.jpg\" class=\"attachment-teaser_16_9 size-teaser_16_9\" alt=\"Customer Service Ticketing\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9-738x416.jpg 738w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9-300x169.jpg 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9-1024x576.jpg 1024w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9-768x432.jpg 768w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9-1536x864.jpg 1536w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9.jpg 1920w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9-1400x788.jpg 1400w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9-177x100.jpg 177w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n\n\n\n<div id=\"spacerblock_61cd6f14a5b76\" class=\"block__spacer -detect-in-viewport block__spacer--large\"><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"you-might-also-be-interested-in\">You might also be interested in<\/h2>\n\n\n\n<div id=\"related-contentblock_61894cbc33e72\" class=\"block__related-content -detect-in-viewport\">\n  \n<div class=\"rc__wrapper \">\n      \n  <div class=\"rc__card__wrapper col-4 type-post ratio-5x4 -detect-in-viewport\">\n    <div class=\"rc__card__wrapper__inner\">\n\n                                      <a href=\"https:\/\/sovanta-uat.trigger-code.com\/ressource\/downloads\/\" class=\"rc__meta rc__meta__resource\">\n            Downloads          <\/a>\n              \n            <a href=\"https:\/\/sovanta-uat.trigger-code.com\/en\/customer-service-automation-with-tooka-ai\/\" class=\"rc__card\" >\n        <div class=\"rc__card__inner\">\n          <img loading=\"lazy\" decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9-738x416.jpg\" class=\"rc__card__image\" alt=\"Customer Service Ticketing\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9-738x416.jpg 738w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9-300x169.jpg 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9-1024x576.jpg 1024w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9-768x432.jpg 768w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9-1536x864.jpg 1536w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9.jpg 1920w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9-1400x788.jpg 1400w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9-177x100.jpg 177w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>          <div class=\"rc__card__content__wrapper\">\n                        <div class=\"rc__card__content\">\n                                          <div class=\"rc__card__title\">\n                                <h3 class=\"h4\">Customer Service Automation with tooka.ai<\/h3>\n              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/a>\n\n    <\/div><!-- \/rc__card__wrapper__inner -->\n\n        \n        \n  <\/div><!-- \/rc__card__wrapper -->\n\n  <div class=\"rc__card__wrapper col-4 type-post ratio-5x4 -detect-in-viewport\">\n    <div class=\"rc__card__wrapper__inner\">\n\n                                      <a href=\"https:\/\/sovanta-uat.trigger-code.com\/ressource\/success-stories\/\" class=\"rc__meta rc__meta__resource\">\n            Success Stories          <\/a>\n              \n            <a href=\"https:\/\/sovanta-uat.trigger-code.com\/en\/eh-and-sovanta-automation-of-customer-and-project-requirements\/\" class=\"rc__card\" >\n        <div class=\"rc__card__inner\">\n          <img loading=\"lazy\" decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/mann-an-pc-code-it_1920-1080-738x416.jpg\" class=\"rc__card__image\" alt=\"Software Development\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/mann-an-pc-code-it_1920-1080-738x416.jpg 738w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/mann-an-pc-code-it_1920-1080-300x169.jpg 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/mann-an-pc-code-it_1920-1080-1024x576.jpg 1024w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/mann-an-pc-code-it_1920-1080-768x432.jpg 768w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/mann-an-pc-code-it_1920-1080-1536x864.jpg 1536w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/mann-an-pc-code-it_1920-1080.jpg 1920w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/mann-an-pc-code-it_1920-1080-1400x788.jpg 1400w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/mann-an-pc-code-it_1920-1080-177x100.jpg 177w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>          <div class=\"rc__card__content__wrapper\">\n              <div class=\"post__resource-type-icon\">\n    \n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M9.5 20c-2.538 0-4.923-0.988-6.718-2.782s-2.782-4.18-2.782-6.717c0-2.538 0.988-4.923 2.782-6.718s4.18-2.783 6.718-2.783c2.538 0 4.923 0.988 6.718 2.783s2.782 4.18 2.782 6.718-0.988 4.923-2.782 6.717c-1.794 1.794-4.18 2.782-6.718 2.782zM9.5 2c-4.687 0-8.5 3.813-8.5 8.5s3.813 8.5 8.5 8.5c4.687 0 8.5-3.813 8.5-8.5s-3.813-8.5-8.5-8.5z\" fill=\"currentColor\"><\/path>\n<path d=\"M6.5 16c-0.083 0-0.167-0.021-0.242-0.063-0.159-0.088-0.258-0.256-0.258-0.437v-10c0-0.182 0.099-0.349 0.258-0.437s0.353-0.083 0.507 0.013l8 5c0.146 0.091 0.235 0.252 0.235 0.424s-0.089 0.333-0.235 0.424l-8 5c-0.081 0.051-0.173 0.076-0.265 0.076zM7 6.402v8.196l6.557-4.098-6.557-4.098z\" fill=\"currentColor\"><\/path>\n<\/svg>\n  <\/div>\n            <div class=\"rc__card__content\">\n                                          <div class=\"rc__card__title\">\n                                <h3 class=\"h4\">E+H and sovanta: Automation of customer and project requirements<\/h3>\n              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/a>\n\n    <\/div><!-- \/rc__card__wrapper__inner -->\n\n        \n        \n  <\/div><!-- \/rc__card__wrapper -->\n\n  <div class=\"rc__card__wrapper col-4 type-post ratio-5x4 -detect-in-viewport\">\n    <div class=\"rc__card__wrapper__inner\">\n\n                                      <a href=\"https:\/\/sovanta-uat.trigger-code.com\/ressource\/downloads\/\" class=\"rc__meta rc__meta__resource\">\n            Downloads          <\/a>\n              \n            <a href=\"https:\/\/sovanta-uat.trigger-code.com\/en\/customer-experience-management-redefined\/\" class=\"rc__card\" >\n        <div class=\"rc__card__inner\">\n          <img loading=\"lazy\" decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-738x416.jpg\" class=\"rc__card__image\" alt=\"Frau mit Tablet\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-738x416.jpg 738w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-300x169.jpg 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-1024x576.jpg 1024w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-768x432.jpg 768w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-1536x864.jpg 1536w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9.jpg 1920w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-1400x788.jpg 1400w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-700x394.jpg 700w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>          <div class=\"rc__card__content__wrapper\">\n                        <div class=\"rc__card__content\">\n                                          <div class=\"rc__card__title\">\n                                <h3 class=\"h4\">Customer Experience Management redefined<\/h3>\n              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/a>\n\n    <\/div><!-- \/rc__card__wrapper__inner -->\n\n        \n        \n  <\/div><!-- \/rc__card__wrapper -->\n  <\/div>      <div class=\"rc__button__row\">\n      <div class=\"rc__button__col\">\n                                    <a href=\"https:\/\/sovanta-uat.triggerco.de\/kategorie\/sales-vereinfachen\/customer-service\/\"  class=\"btn btn--primary\">\n            mehr          <\/a>\n              <\/div>\n    <\/div>\n  <\/div>\n\n\n<div id=\"spacerblock_6203b4ab99657\" class=\"block__spacer -detect-in-viewport block__spacer--large\"><\/div>\n\n\n<div id=\"kontakt\" class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div id=\"contact-personblock_618a3346ce632\" class=\"block__contact-person -detect-in-viewport block__contact-person--default block__contact-person--with-headline\">\n\n  <div class=\"contact-person__wrapper\">\n\n    <div class=\"contact-person__header\">\n\n      <div class=\"contact-person__header__wrapper\">\n\n        \n\n                    <div class=\"contact-person__image\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"466\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Person_Tommi-Kramer_v03_700x933px-350x466.jpg\" class=\"attachment-contact_person size-contact_person wp-post-image\" alt=\"Tommi Kramer: Data Science\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Person_Tommi-Kramer_v03_700x933px-350x466.jpg 350w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Person_Tommi-Kramer_v03_700x933px-225x300.jpg 225w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Person_Tommi-Kramer_v03_700x933px-93x124.jpg 93w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Person_Tommi-Kramer_v03_700x933px.jpg 700w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/>          <\/div>\n                                  <div class=\"contact-person__name\">\n              Dr. Tommi Kramer            <\/div>\n                        <div class=\"contact-person__position\">\n              Head of Data Science            <\/div>\n          \n          \n      <\/div>\n\n    <\/div>\n\n    <div class=\"contact-person__body\">\n\n              <h2 class=\"h3 contact-person__headline\">Your Contact<\/h2>\n      \n      \n                    <div class=\"contact-person__text\">\n          Dr. Tommi Kramer is responsible for Data Science at sovanta AG. Together with his team, he works on innovative approaches around machine learning and thus develops intelligent models for the optimization of business processes.        <\/div>\n      \n                          <a href=\"mailto:tommi.kramer@sovanta.com\" class=\"btn btn--primary contact-person__btn\" title=\"Contact\">\n          Direct Contact        <\/a>\n      \n            \n    <\/div>\n\n  <\/div>\n\n<\/div><\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support your customer service team by providing suitable solutions: automation with artificial intelligence, fast responses thanks to chatbots, or self-services in a customer portal.<\/p>\n","protected":false},"author":1,"featured_media":4470,"parent":4920,"menu_order":40,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"categories":[368,371],"tags":[],"class_list":["post-4909","page","type-page","status-publish","has-post-thumbnail","hentry","category-simplify-sales","category-customer-service-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - 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