{"id":4913,"date":"2021-10-25T15:26:47","date_gmt":"2021-10-25T15:26:47","guid":{"rendered":"https:\/\/sovanta-uat.triggerco.de\/customer-experience-management\/"},"modified":"2022-02-09T16:55:29","modified_gmt":"2022-02-09T16:55:29","slug":"customer-experience-management","status":"publish","type":"page","link":"https:\/\/sovanta-uat.trigger-code.com\/en\/simplify-sales\/customer-experience-management\/","title":{"rendered":"Customer Experience Management"},"content":{"rendered":"\n\n    <div id=\"keyvisualblock_61892272aa2fa\" class=\"block__keyvisual -detect-in-viewport block__keyvisual--default block__keyvisual__glass--dark block__keyvisual--headline-style-default block__keyvisual--headline-size-small\" data-controller=\"keyvisual\" data-keyvisual-has-video-value=\"false\" data-keyvisual-video-value='{}' data-action=\"mousemove-&gt;keyvisual#onMouseMove\">\n\n                \n        <div class=\"keyvisual__wrapper\">\n            <div class=\" keyvisual__container  container-lg \">\n                                                    <div class=\"keyvisual__background\">\n          <img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"788\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-XM_v01_web_16-9-1-1400x788.jpg\" class=\"attachment-container_16_9 size-container_16_9\" alt=\"Customer Experience Management\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-XM_v01_web_16-9-1-1400x788.jpg 1400w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-XM_v01_web_16-9-1-300x169.jpg 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-XM_v01_web_16-9-1-1024x576.jpg 1024w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-XM_v01_web_16-9-1-768x432.jpg 768w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-XM_v01_web_16-9-1-1536x864.jpg 1536w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-XM_v01_web_16-9-1-738x416.jpg 738w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-XM_v01_web_16-9-1-177x100.jpg 177w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-XM_v01_web_16-9-1.jpg 1868w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/>      <\/div>                                    \n                                \n                                <div class=\"keyvisual__row row\" data-keyvisual-target=\"info\" >\n                    <div class=\" keyvisual__col\">\n                        <div class=\"keyvisual__content__wrapper\">\n                            <div class=\"keyvisual__content inner-blocks\">\n                                                                                                    <h1 class=\"keyvisual__content__headline\">\n                                                                                <em>\n                                            Direct customer connection customer thanks to Qualtrics XM platform                                        <\/em>\n                                    <\/h1>\n                                                                                                                                    <div class=\"keyvisual__content__teaser\">\n                                        <p>Deliver an optimum customer experience by listening to the opinion of each customer and taking action in real time.<\/p>\n                                    <\/div>\n                                                                                                                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <\/div>\n\n        <\/div>\n\n                \n                <button class=\"keyvisual__video__fullscreen\" data-action=\"keyvisual#onFullscreen\">\n                        <span class=\"icon icon--svg\">\n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M17.5 18h-16c-0.827 0-1.5-0.673-1.5-1.5v-12c0-0.827 0.673-1.5 1.5-1.5h16c0.827 0 1.5 0.673 1.5 1.5v12c0 0.827-0.673 1.5-1.5 1.5zM1.5 4c-0.276 0-0.5 0.224-0.5 0.5v12c0 0.276 0.224 0.5 0.5 0.5h16c0.276 0 0.5-0.224 0.5-0.5v-12c0-0.276-0.224-0.5-0.5-0.5h-16z\" fill=\"currentColor\"><\/path>\n<path d=\"M16.5 5h-3c-0.276 0-0.5 0.224-0.5 0.5s0.224 0.5 0.5 0.5h1.793l-2.146 2.146c-0.195 0.195-0.195 0.512 0 0.707 0.098 0.098 0.226 0.146 0.354 0.146s0.256-0.049 0.354-0.146l2.146-2.146v1.793c0 0.276 0.224 0.5 0.5 0.5s0.5-0.224 0.5-0.5v-3c0-0.276-0.224-0.5-0.5-0.5z\" fill=\"currentColor\"><\/path>\n<path d=\"M5.5 15h-1.793l2.146-2.146c0.195-0.195 0.195-0.512 0-0.707s-0.512-0.195-0.707 0l-2.146 2.146v-1.793c0-0.276-0.224-0.5-0.5-0.5s-0.5 0.224-0.5 0.5v3c0 0.276 0.224 0.5 0.5 0.5h3c0.276 0 0.5-0.224 0.5-0.5s-0.224-0.5-0.5-0.5z\" fill=\"currentColor\"><\/path>\n<\/svg>\n<\/span>        <\/button>\n\n    <\/div>\n\n\n\n<div id=\"spacerblock_61b0ae0f66845\" class=\"block__spacer -detect-in-viewport block__spacer--large\"><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"get-feedback-on-the-customer-experience-at-exactly-the-right-moment\">Get feedback on the customer experience at exactly the right moment<\/h2>\n\n\n\n<p>In today&#8217;s digital world, customers expect the best possible service. To make this happen, all key moments along the customer journey must be tailored to the customer&#8217;s needs. Explore business opportunities, automate relevant actions, and increase customer loyalty in the long term. As a Qualtrics partner, we establish feedback channels along each customer journey and identify customer needs in real time. Thanks to our SAP expertise, we ensure seamless integration with your SAP CRM solution and integrate the customer experience management program into your sales tools.<\/p>\n\n\n\n<div id=\"spacerblock_61b0ad3966844\" class=\"block__spacer -detect-in-viewport block__spacer--large\"><\/div>\n\n\n<h2 class=\"has-text-align-center wp-block-heading\" id=\"reap-the-benefits-of-a-customer-experience-management-program\">Reap the benefits of a customer experience management program<\/h2>\n\n\n<div class=\"wp-bootstrap-blocks-row row\">\n\t\n\n<div class=\"col-12 col-md-4\">\n\t\t\t\n\n<div id=\"image-card-with-buttonblock_61cd8fdb1b7e3\" class=\"block__image-card-with-button -detect-in-viewport has-background has-seashell-background-color image-card\">\n      \n  \n\n<div id=\"iconblock_618946fd2ce83\" class=\"block__icon -detect-in-viewport block__icon--center\">\n  <span class=\"icon icon--svg\">\n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M9.5 19c-0.084 0-0.167-0.021-0.243-0.063-0.094-0.052-2.326-1.301-4.592-3.347-1.341-1.21-2.411-2.448-3.183-3.68-0.984-1.571-1.482-3.139-1.482-4.66 0-2.895 2.355-5.25 5.25-5.25 0.98 0 2.021 0.367 2.931 1.034 0.532 0.39 0.985 0.86 1.319 1.359 0.334-0.499 0.787-0.969 1.319-1.359 0.91-0.667 1.951-1.034 2.931-1.034 2.895 0 5.25 2.355 5.25 5.25 0 1.521-0.499 3.089-1.482 4.66-0.771 1.232-1.842 2.47-3.182 3.68-2.266 2.046-4.498 3.295-4.592 3.347-0.076 0.042-0.159 0.063-0.243 0.063zM5.25 3c-2.343 0-4.25 1.907-4.25 4.25 0 3.040 2.35 5.802 4.321 7.585 1.76 1.592 3.544 2.708 4.179 3.087 0.635-0.379 2.419-1.495 4.179-3.087 1.971-1.782 4.321-4.545 4.321-7.585 0-2.343-1.907-4.25-4.25-4.25-1.703 0-3.357 1.401-3.776 2.658-0.068 0.204-0.259 0.342-0.474 0.342s-0.406-0.138-0.474-0.342c-0.419-1.257-2.073-2.658-3.776-2.658z\" fill=\"currentColor\"><\/path>\n<\/svg>\n<\/span><\/div>\n\n\n<p class=\"has-text-align-center\"><strong>High customer loyalty<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Turn customers into your fans by reacting in real time to potential weaknesses in customer interaction.<\/p>\n\n\n\n  <\/div>\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-4\">\n\t\t\t\n\n<div id=\"image-card-with-buttonblock_61cd90031b7e8\" class=\"block__image-card-with-button -detect-in-viewport has-background has-seashell-background-color image-card\">\n      \n  \n\n<div id=\"iconblock_618949d333e6f\" class=\"block__icon -detect-in-viewport block__icon--center\">\n  <span class=\"icon icon--svg\">\n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M0.5 19c-0.225 0-0.422-0.15-0.482-0.367s0.032-0.447 0.225-0.562c1.691-1.014 2.392-2.489 2.641-3.179-1.838-1.407-2.884-3.354-2.884-5.392 0-1.029 0.258-2.026 0.768-2.964 0.486-0.894 1.18-1.695 2.061-2.381 1.787-1.39 4.156-2.156 6.671-2.156s4.884 0.766 6.671 2.156c0.881 0.685 1.575 1.486 2.061 2.381 0.51 0.937 0.768 1.934 0.768 2.964s-0.258 2.026-0.768 2.964c-0.486 0.894-1.18 1.695-2.061 2.381-1.787 1.39-4.156 2.156-6.671 2.156-1.033 0-2.047-0.129-3.016-0.385-0.429 0.286-1.231 0.793-2.189 1.27-1.488 0.74-2.764 1.115-3.794 1.115zM9.5 3c-4.687 0-8.5 2.916-8.5 6.5 0 1.815 1.005 3.562 2.756 4.792 0.172 0.121 0.25 0.336 0.196 0.539-0.117 0.436-0.515 1.633-1.58 2.788 1.302-0.456 2.704-1.247 3.739-1.959 0.123-0.085 0.277-0.11 0.421-0.069 0.948 0.271 1.947 0.409 2.968 0.409 4.687 0 8.5-2.916 8.5-6.5s-3.813-6.5-8.5-6.5z\" fill=\"currentColor\"><\/path>\n<path d=\"M9.5 11c-0.276 0-0.5-0.224-0.5-0.5v-5c0-0.276 0.224-0.5 0.5-0.5s0.5 0.224 0.5 0.5v5c0 0.276-0.224 0.5-0.5 0.5z\" fill=\"currentColor\"><\/path>\n<path d=\"M9.5 14c-0.276 0-0.5-0.224-0.5-0.5v-1c0-0.276 0.224-0.5 0.5-0.5s0.5 0.224 0.5 0.5v1c0 0.276-0.224 0.5-0.5 0.5z\" fill=\"currentColor\"><\/path>\n<\/svg>\n<\/span><\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Part of the sales process<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Get feedback straight from your customer in order to provide optimum support in the sales process.<\/p>\n\n\n\n  <\/div>\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-4\">\n\t\t\t\n\n<div id=\"image-card-with-buttonblock_61cd90241b7e9\" class=\"block__image-card-with-button -detect-in-viewport has-background has-seashell-background-color image-card\">\n      \n  \n\n<div id=\"iconblock_618949e133e70\" class=\"block__icon -detect-in-viewport block__icon--center\">\n  <span class=\"icon icon--svg\">\n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M19.5 20h-19c-0.276 0-0.5-0.224-0.5-0.5v-19c0-0.232 0.159-0.433 0.385-0.487s0.458 0.056 0.562 0.263l1 2c0.123 0.247 0.023 0.547-0.224 0.671s-0.547 0.023-0.671-0.224l-0.053-0.106v16.382h16.382l-0.106-0.053c-0.247-0.123-0.347-0.424-0.224-0.671s0.424-0.347 0.671-0.224l2 1c0.207 0.104 0.316 0.336 0.263 0.562s-0.255 0.385-0.487 0.385z\" fill=\"currentColor\"><\/path>\n<path d=\"M17 4.5c0-0.827-0.673-1.5-1.5-1.5s-1.5 0.673-1.5 1.5c0 0.48 0.227 0.908 0.579 1.182l-2.106 6.318c-0.28 0.005-0.541 0.087-0.764 0.226l-2.792-2.234c0.054-0.154 0.084-0.32 0.084-0.493 0-0.827-0.673-1.5-1.5-1.5s-1.5 0.673-1.5 1.5c0 0.404 0.161 0.77 0.421 1.040l-1.736 3.472c-0.061-0.008-0.122-0.012-0.185-0.012-0.827 0-1.5 0.673-1.5 1.5s0.673 1.5 1.5 1.5 1.5-0.673 1.5-1.5c0-0.404-0.161-0.77-0.421-1.040l1.736-3.472c0.061 0.008 0.122 0.012 0.185 0.012 0.29 0 0.562-0.083 0.791-0.227l2.792 2.234c-0.054 0.154-0.084 0.32-0.084 0.493 0 0.827 0.673 1.5 1.5 1.5s1.5-0.673 1.5-1.5c0-0.48-0.227-0.908-0.579-1.183l2.106-6.318c0.814-0.015 1.473-0.681 1.473-1.499zM15.5 4c0.276 0 0.5 0.224 0.5 0.5s-0.224 0.5-0.5 0.5-0.5-0.224-0.5-0.5 0.224-0.5 0.5-0.5zM7.5 9c0.276 0 0.5 0.224 0.5 0.5s-0.224 0.5-0.5 0.5-0.5-0.224-0.5-0.5 0.224-0.5 0.5-0.5zM4.5 16c-0.276 0-0.5-0.224-0.5-0.5s0.224-0.5 0.5-0.5 0.5 0.224 0.5 0.5-0.224 0.5-0.5 0.5zM12.5 14c-0.276 0-0.5-0.224-0.5-0.5s0.224-0.5 0.5-0.5 0.5 0.224 0.5 0.5-0.224 0.5-0.5 0.5z\" fill=\"currentColor\"><\/path>\n<\/svg>\n<\/span><\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Net Promoter Score<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Use one of the most popular customer satisfaction KPIs for regular feedback that you can compare.<\/p>\n\n\n\n  <\/div>\n\t<\/div>\n\n<\/div>\n\n\n\n<div id=\"spacerblock_61d43b4f195c6\" class=\"block__spacer -detect-in-viewport block__spacer--large\"><\/div>\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"has-text-align-center wp-block-heading\" id=\"we-help-companies-work-more-effectively-with-sap-software\">We help companies work more effectively with SAP software<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Here are some of our solutions already in use.<\/p>\n<\/div><\/div>\n\n\n\n\n  <div id=\"company-carouselblock_61894a9033e71\" class=\"block__company-carousel -detect-in-viewport\">\n\n    <div class=\"company-carousel__wrapper swiper slider\" data-slides-per-view=\"6\" data-autoplay-enable=\"1\" data-autoplay-delay=\"2000\">\n\n      <div class=\"swiper-wrapper\">\n                                          <div class=\"company-carousel__company swiper-slide\" title=\"SEW\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"354\" height=\"248\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_SEW-Eurodrive-354x248.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_SEW-Eurodrive-354x248.png 354w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_SEW-Eurodrive-300x211.png 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_SEW-Eurodrive.png 591w\" sizes=\"(max-width: 354px) 100vw, 354px\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"Rational\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"354\" height=\"248\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/Customer_Logo_Rational-1-354x248.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/Customer_Logo_Rational-1-354x248.png 354w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/Customer_Logo_Rational-1-300x211.png 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/Customer_Logo_Rational-1.png 592w\" sizes=\"(max-width: 354px) 100vw, 354px\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"EWE\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"354\" height=\"248\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_ewe-354x248.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_ewe-354x248.png 354w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_ewe-300x211.png 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_ewe.png 592w\" sizes=\"(max-width: 354px) 100vw, 354px\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"Sick\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"354\" height=\"248\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/SICK-354x248.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/SICK-354x248.png 354w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/SICK-300x210.png 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/SICK.png 592w\" sizes=\"(max-width: 354px) 100vw, 354px\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"Sanofi\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"354\" height=\"248\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_sanofi-354x248.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_sanofi-354x248.png 354w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_sanofi-300x210.png 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_sanofi.png 592w\" sizes=\"(max-width: 354px) 100vw, 354px\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"tesa\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"354\" height=\"248\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_tesa-354x248.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_tesa-354x248.png 354w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_tesa-300x211.png 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_tesa.png 591w\" sizes=\"(max-width: 354px) 100vw, 354px\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"E+H\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"354\" height=\"248\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_endress_hauser-354x248.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_endress_hauser-354x248.png 354w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_endress_hauser-300x211.png 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/02\/kunden_logos_web_grey_endress_hauser.png 592w\" sizes=\"(max-width: 354px) 100vw, 354px\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"Roche\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"177\" height=\"123\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/kunden_logos_web_grey_roche-1-177x123.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/kunden_logos_web_grey_roche-1-177x123.png 177w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/kunden_logos_web_grey_roche-1.png 179w\" sizes=\"(max-width: 177px) 100vw, 177px\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"Lidl\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"178\" height=\"124\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/kunden_logos_web_grey_lidl-1.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"MVV\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"178\" height=\"124\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/kunden_logos_web_grey_mvv-1.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"BASF\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"178\" height=\"124\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/kunden_logos_web_grey_basf-1.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"Bosch\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"178\" height=\"124\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/kunden_logos_web_grey_Bosch-1.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" \/>            <\/div>\n                                  <div class=\"company-carousel__company swiper-slide\" title=\"Adidas\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"178\" height=\"124\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/kunden_logos_web_grey_adidas-1.png\" class=\"attachment-company_logo size-company_logo wp-post-image\" alt=\"\" \/>            <\/div>\n                                <\/div>\n\n    <\/div>\n\n    <div class=\"swiper-controls-wrapper\">\n      <div class=\"swiper-button-prev\"><\/div>\n      <div class=\"swiper-pagination\"><\/div>\n      <div class=\"swiper-button-next\"><\/div>\n    <\/div>\n\n  <\/div>\n\n\n\n\n  <div id=\"horizontal-teaserblock_61e800ca576e1\" class=\"block__horizontal-teaser -detect-in-viewport  -aspect-ratio--teaser_16_9\">\n    <div class=\"horizontal-teaser__wrapper\">\n      <div class=\"horizontal-teaser\">\n        <div class=\"horizontal-teaser__content__wrapper has-seashell-background-color \">\n                    <div class=\"horizontal-teaser__content\">\n            <h3 class=\"h1\">CX program for Delivery Hero<\/h3>\n                        <p>&#8220;sovanta has been very helpful in optimizing our project setup for better managing the vast amount of customer feedback we collect across the Asia-Pacific region. The team consists of true CX experts, and we are eager to work with sovanta again in the future.&#8221; (Sebastian McClintock, Global Director, Delivery Hero)<\/p>\n                                      <div class=\"horizontal-teaser__link\">\n                <a class=\"btn btn--primary\" href=\"https:\/\/sovanta-uat.triggerco.de\/en\/cx-programm-fuer-delivery-hero\/\" >Read more<\/a>\n              <\/div>\n                      <\/div>\n        <\/div>\n                <div class=\"horizontal-teaser__img__wrapper\">\n          <img loading=\"lazy\" decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/paneldiscussion_visualizing-data_announcement_aufmacher_002-738x416.jpg\" class=\"attachment-teaser_16_9 size-teaser_16_9\" alt=\"\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/paneldiscussion_visualizing-data_announcement_aufmacher_002-738x416.jpg 738w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/paneldiscussion_visualizing-data_announcement_aufmacher_002-300x169.jpg 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/paneldiscussion_visualizing-data_announcement_aufmacher_002-1024x576.jpg 1024w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/paneldiscussion_visualizing-data_announcement_aufmacher_002-768x432.jpg 768w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/paneldiscussion_visualizing-data_announcement_aufmacher_002-1536x864.jpg 1536w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/paneldiscussion_visualizing-data_announcement_aufmacher_002.jpg 1920w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/paneldiscussion_visualizing-data_announcement_aufmacher_002-1400x788.jpg 1400w, 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href=\"https:\/\/technologymagazine.com\/brochure\/design-and-improve-experiences-qualtrics-xm-0\" class=\"rc__card\" target=\"_blank\" >\n        <div class=\"rc__card__inner\">\n          <img loading=\"lazy\" decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/09\/technology-magazine-qualtrics-sovanta_web-738x416.jpg\" class=\"rc__card__image\" alt=\"Technology Magazin Digital Report 2021\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/09\/technology-magazine-qualtrics-sovanta_web-738x416.jpg 738w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/09\/technology-magazine-qualtrics-sovanta_web-300x169.jpg 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/09\/technology-magazine-qualtrics-sovanta_web-700x394.jpg 700w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/09\/technology-magazine-qualtrics-sovanta_web.jpg 947w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>          <div class=\"rc__card__content__wrapper\">\n                        <div class=\"rc__card__content\">\n                              <div class=\"rc__meta__wrapper\">\n                  <div class=\"rc__meta rc__meta__date\">\n                    20 September 2021                  <\/div>\n                <\/div>\n                                          <div class=\"rc__card__title\">\n                                <h3 class=\"h4\">sovanta &#038; Qualtrics featured in Technology Magazine<\/h3>\n              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/a>\n\n    <\/div><!-- \/rc__card__wrapper__inner -->\n\n        \n        \n  <\/div><!-- \/rc__card__wrapper -->\n\n  <div class=\"rc__card__wrapper col-4 type-post ratio-5x4 -detect-in-viewport\">\n    <div class=\"rc__card__wrapper__inner\">\n\n                                      <a href=\"https:\/\/sovanta-uat.trigger-code.com\/ressource\/videos-demos\/\" class=\"rc__meta rc__meta__resource\">\n            Videos &amp; Demos          <\/a>\n              \n            <a href=\"https:\/\/vimeo.com\/bizclikmedia\/review\/567418435\/556bd0670e\" class=\"rc__card\" target=\"_blank\" >\n        <div class=\"rc__card__inner\">\n          <img loading=\"lazy\" decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/08\/where-the-magic-happens_qualtrics-sovanta_web-738x416.jpg\" class=\"rc__card__image\" alt=\"\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/08\/where-the-magic-happens_qualtrics-sovanta_web-738x416.jpg 738w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/08\/where-the-magic-happens_qualtrics-sovanta_web-300x168.jpg 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/08\/where-the-magic-happens_qualtrics-sovanta_web-700x394.jpg 700w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>          <div class=\"rc__card__content__wrapper\">\n              <div class=\"post__resource-type-icon\">\n    \n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M9.5 20c-2.538 0-4.923-0.988-6.718-2.782s-2.782-4.18-2.782-6.717c0-2.538 0.988-4.923 2.782-6.718s4.18-2.783 6.718-2.783c2.538 0 4.923 0.988 6.718 2.783s2.782 4.18 2.782 6.718-0.988 4.923-2.782 6.717c-1.794 1.794-4.18 2.782-6.718 2.782zM9.5 2c-4.687 0-8.5 3.813-8.5 8.5s3.813 8.5 8.5 8.5c4.687 0 8.5-3.813 8.5-8.5s-3.813-8.5-8.5-8.5z\" fill=\"currentColor\"><\/path>\n<path d=\"M6.5 16c-0.083 0-0.167-0.021-0.242-0.063-0.159-0.088-0.258-0.256-0.258-0.437v-10c0-0.182 0.099-0.349 0.258-0.437s0.353-0.083 0.507 0.013l8 5c0.146 0.091 0.235 0.252 0.235 0.424s-0.089 0.333-0.235 0.424l-8 5c-0.081 0.051-0.173 0.076-0.265 0.076zM7 6.402v8.196l6.557-4.098-6.557-4.098z\" fill=\"currentColor\"><\/path>\n<\/svg>\n  <\/div>\n            <div class=\"rc__card__content\">\n                                          <div class=\"rc__card__title\">\n                                <h3 class=\"h4\">sovanta &#038; Qualtrics: Where the magic happens<\/h3>\n              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/a>\n\n    <\/div><!-- \/rc__card__wrapper__inner -->\n\n        \n        \n  <\/div><!-- \/rc__card__wrapper -->\n\n  <div class=\"rc__card__wrapper col-4 type-post ratio-5x4 -detect-in-viewport\">\n    <div class=\"rc__card__wrapper__inner\">\n\n                                      <a href=\"https:\/\/sovanta-uat.trigger-code.com\/ressource\/downloads\/\" class=\"rc__meta rc__meta__resource\">\n            Downloads          <\/a>\n              \n            <a href=\"https:\/\/sovanta-uat.trigger-code.com\/en\/customer-experience-management-redefined\/\" class=\"rc__card\" >\n        <div class=\"rc__card__inner\">\n          <img loading=\"lazy\" decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-738x416.jpg\" class=\"rc__card__image\" alt=\"Frau mit Tablet\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-738x416.jpg 738w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-300x169.jpg 300w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-1024x576.jpg 1024w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-768x432.jpg 768w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-1536x864.jpg 1536w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9.jpg 1920w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-1400x788.jpg 1400w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-700x394.jpg 700w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>          <div class=\"rc__card__content__wrapper\">\n                        <div class=\"rc__card__content\">\n                                          <div class=\"rc__card__title\">\n                                <h3 class=\"h4\">Customer Experience Management redefined<\/h3>\n              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/a>\n\n    <\/div><!-- \/rc__card__wrapper__inner -->\n\n        \n        \n  <\/div><!-- \/rc__card__wrapper -->\n  <\/div>  <\/div>\n\n\n<div id=\"spacerblock_6203b4c5b2eeb\" class=\"block__spacer -detect-in-viewport block__spacer--\"><\/div>\n\n\n<div id=\"kontakt\" class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div id=\"contact-personblock_618a3346ce632\" class=\"block__contact-person -detect-in-viewport block__contact-person--default block__contact-person--with-headline\">\n\n  <div class=\"contact-person__wrapper\">\n\n    <div class=\"contact-person__header\">\n\n      <div class=\"contact-person__header__wrapper\">\n\n        \n\n                    <div class=\"contact-person__image\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"466\" src=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/Person_Cody-Wedl_web_700x933-350x466.jpg\" class=\"attachment-contact_person size-contact_person wp-post-image\" alt=\"\" srcset=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/Person_Cody-Wedl_web_700x933-350x466.jpg 350w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/Person_Cody-Wedl_web_700x933-225x300.jpg 225w, https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/Person_Cody-Wedl_web_700x933.jpg 700w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/>          <\/div>\n                                  <div class=\"contact-person__name\">\n              Cody Wedl            <\/div>\n                        <div class=\"contact-person__position\">\n              Head of Experience Management            <\/div>\n          \n          \n      <\/div>\n\n    <\/div>\n\n    <div class=\"contact-person__body\">\n\n              <h2 class=\"h3 contact-person__headline\">Your Contact<\/h2>\n      \n      \n                    <div class=\"contact-person__text\">\n          As Head of Experience Management, Cody Wedl is responsible for our strong partnership with Qualtrics XM as well as the successful implementation of Employee and Customer Experience Management projects.        <\/div>\n      \n                          <a href=\"mailto:cody.wedl@sovanta.com\" class=\"btn btn--primary contact-person__btn\" title=\"Contact\">\n          Direct Contact        <\/a>\n      \n            \n    <\/div>\n\n  <\/div>\n\n<\/div><\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Deliver an optimum customer experience by listening to the opinion of each customer and taking action in real time.<\/p>\n","protected":false},"author":1,"featured_media":4472,"parent":4920,"menu_order":50,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"categories":[368,370],"tags":[],"class_list":["post-4913","page","type-page","status-publish","has-post-thumbnail","hentry","category-simplify-sales","category-customer-experience-management-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Experience Management - sovanta AG<\/title>\n<meta name=\"description\" content=\"Deliver an optimum customer experience by listening to the opinion of each customer and taking action in real time.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Experience Management - sovanta AG\" \/>\n<meta property=\"og:description\" content=\"Deliver an optimum customer experience by listening to the opinion of each customer and taking action in real time.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sovanta-uat.trigger-code.com\/en\/simplify-sales\/customer-experience-management\/\" \/>\n<meta property=\"og:site_name\" content=\"sovanta AG\" \/>\n<meta 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