{"id":4705,"date":"2021-12-16T09:10:39","date_gmt":"2021-12-16T09:10:39","guid":{"rendered":"https:\/\/sovanta-uat.triggerco.de\/customer-service-automation\/"},"modified":"2022-02-07T09:02:48","modified_gmt":"2022-02-07T09:02:48","slug":"customer-service-automation-with-tooka-ai","status":"publish","type":"post","link":"https:\/\/sovanta-uat.trigger-code.com\/en\/customer-service-automation-with-tooka-ai\/","title":{"rendered":"Customer Service Automation with tooka.ai"},"content":{"rendered":"\n<p>Im Kundenservice kommt es bei Anfragen auf jede Minute an, um die Kunden zeitnah und zufriedenstellend zu kontaktieren. Bei einer hohen Anzahl von Anfragen und Tickets ist dies oft keine einfache Aufgabe. In diesem Solution Brief zeigen wir, wie das <a href=\"https:\/\/sovanta-uat.triggerco.de\/sales-vereinfachen\/customer-service\/\">Service Center-Team<\/a> durch Customer Service Automation mit k\u00fcnstlicher Intelligenz optimal unterst\u00fctzt und entlastet wird.<\/p>\n\n<h2 class=\"wp-block-heading\">Customer Service Automation: Kombination aus RPA, Workflows und Machine Learning als Erfolgsgarant<\/h2>\n\n<ul class=\"wp-block-list\"><li>Challenge: Anfragen-Flut kann manuell nicht bew\u00e4ltigt werden<\/li><li>Solution: <a href=\"https:\/\/sovanta-uat.triggerco.de\/systeme-und-technologien\/tooka-ai-by-sovanta\/\">tooka.ai by sovanta<\/a><\/li><li>Benefits: Effizienz f\u00fcr Ihren Kundenservice<\/li><\/ul>\n<h2 class=\"wp-block-heading\">Solution Brief als Download anfragen:<\/h2>\n\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 4699831,\n\t\t\t\t\t\t\t\t\tformId: \"3c06e738-9add-4a34-9861-9787c21a79e2\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1783414637000-0251950893\",\n\t\t\t\t\t\t\t\t\tregion: \"\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1783414637000-0251950893\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Im Kundenservice kommt es bei Anfragen auf jede Minute an, um die Kunden zeitnah und zufriedenstellend zu kontaktieren. Bei einer hohen Anzahl \u2026<\/p>\n","protected":false},"author":3,"featured_media":3474,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[366,368,371],"tags":[],"competence":[316],"Industry":[],"line_of_business":[],"resource":[377],"systems-and-technologies":[397],"class_list":["post-4705","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-workflows-processes","category-simplify-sales","category-customer-service-en","competence-artificial-intelligence-en","resource-downloads-en","sap-product-tooka-ai-by-sovanta-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service Automation with tooka.ai - sovanta AG<\/title>\n<meta name=\"description\" content=\"Erfahren Sie, wie das Service Center-Team durch Customer Service Automation mit KI optimal unterst\u00fctzt und entlastet wird.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Automation with tooka.ai - sovanta AG\" \/>\n<meta property=\"og:description\" content=\"Erfahren Sie, wie das Service Center-Team durch Customer Service Automation mit KI optimal unterst\u00fctzt und entlastet wird.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sovanta-uat.trigger-code.com\/en\/customer-service-automation-with-tooka-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"sovanta AG\" \/>\n<meta property=\"article:published_time\" content=\"2021-12-16T09:10:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-02-07T09:02:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"sova.hilkert\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"sova.hilkert\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sovanta-uat.trigger-code.com\/en\/customer-service-automation-with-tooka-ai\/\",\"url\":\"https:\/\/sovanta-uat.trigger-code.com\/en\/customer-service-automation-with-tooka-ai\/\",\"name\":\"Customer Service Automation with tooka.ai - sovanta AG\",\"isPartOf\":{\"@id\":\"https:\/\/sovanta-uat.trigger-code.com\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/sovanta-uat.trigger-code.com\/en\/customer-service-automation-with-tooka-ai\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/sovanta-uat.trigger-code.com\/en\/customer-service-automation-with-tooka-ai\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9.jpg\",\"datePublished\":\"2021-12-16T09:10:39+00:00\",\"dateModified\":\"2022-02-07T09:02:48+00:00\",\"author\":{\"@id\":\"https:\/\/sovanta-uat.trigger-code.com\/en\/#\/schema\/person\/0b2dab3f65b5928cf52378374235afd3\"},\"description\":\"Erfahren Sie, wie das Service Center-Team durch Customer Service Automation mit KI optimal unterst\u00fctzt und entlastet wird.\",\"breadcrumb\":{\"@id\":\"https:\/\/sovanta-uat.trigger-code.com\/en\/customer-service-automation-with-tooka-ai\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/sovanta-uat.trigger-code.com\/en\/customer-service-automation-with-tooka-ai\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/sovanta-uat.trigger-code.com\/en\/customer-service-automation-with-tooka-ai\/#primaryimage\",\"url\":\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9.jpg\",\"contentUrl\":\"https:\/\/sovanta-uat.trigger-code.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9.jpg\",\"width\":1920,\"height\":1080,\"caption\":\"Female business person reading email on computer screen at work on internet; 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